Terms of Service
By using Uncle Bank's services, you agree to these terms. Please read them carefully.
Effective date: March 22, 2024
These Terms of Service (“Terms”) govern your access to and use of Uncle Bank's banking services, mobile applications, websites, and related services (collectively, the “Services”) across Africa. Uncle Bank Ltd (“Uncle,” “we,” “us,” or “our”) is a licensed financial technology company operating under the regulations of Central Banks in Nigeria, Ghana, Kenya, South Africa, Egypt, and Ethiopia.
These Terms constitute a legally binding agreement between you and Uncle Bank. If you do not agree to these Terms, you must not access or use our Services.
Contents
Acceptance of Terms
- By accessing or using Uncle Bank services, you agree to be bound by these Terms of Service
- You must be at least 18 years old and have legal capacity to enter into contracts
- You must be a resident of one of our supported countries: Nigeria, Ghana, Kenya, South Africa, Egypt, or Ethiopia
- If you do not agree to these terms, you may not use our services
- We reserve the right to modify these terms, with notice provided to users
Account Registration
- You must provide accurate, complete, and current information during registration
- You are responsible for maintaining the confidentiality of your account credentials
- You must notify us immediately of any unauthorized access or security breach
- We reserve the right to suspend or terminate accounts with false information
- Each user may maintain only one personal account unless expressly authorized
- Business accounts require additional verification and documentation
Transactions and Fees
- All transactions are subject to verification and may be delayed for security review
- Fees are disclosed before transaction confirmation and may vary by country and transaction type
- Uncle-to-Uncle transfers are free of charge
- Exchange rates for international transfers are locked at the time of transaction
- You are responsible for ensuring sufficient funds before initiating transactions
- Transaction limits apply based on your account tier and verification level
Security and Prohibited Activities
- You may not use our services for illegal activities including fraud or money laundering
- You may not attempt to bypass security measures or access other users' accounts
- You must comply with all applicable laws in your jurisdiction
- Cryptocurrency transactions must comply with local regulations
- We monitor transactions for suspicious activity and report to authorities as required
- You are responsible for maintaining the security of your devices
Our Responsibilities
- We will maintain reasonable security measures to protect your funds and data
- We will process transactions promptly, subject to security and regulatory review
- We will provide customer support through available channels during business hours
- We will notify you of service disruptions and maintenance windows
- We are regulated by Central Banks in each operating country and comply with their requirements
- We maintain deposit insurance where available and required by local regulations
Limitations of Liability
- We are not liable for losses due to your failure to protect account credentials
- We are not responsible for losses from unauthorized access if you failed to report it promptly
- Our liability for direct damages is limited to the amount of the disputed transaction
- We are not liable for indirect, incidental, or consequential damages
- Service availability may be affected by factors beyond our reasonable control
- Cryptocurrency values fluctuate and we are not responsible for market losses
International Use
- Cross-border transactions are subject to currency conversion and applicable fees
- You are responsible for complying with tax obligations in your jurisdiction
- International transfers may be delayed due to regulatory compliance checks
- Some services may not be available in all countries
- You may not use our services to circumvent international sanctions
- We comply with all applicable international financial regulations
Account Suspension and Termination
- We may suspend accounts for security concerns or regulatory compliance
- You may close your account at any time by contacting customer support
- Outstanding obligations must be settled before account closure
- We will retain records as required by law even after account closure
- Funds remaining after closure will be transferred to a linked bank account
- We may terminate accounts that violate these terms without prior notice
Dispute Resolution
- Disputes should first be addressed through our customer support channels
- Unresolved disputes will be subject to binding arbitration in Lagos, Nigeria
- Arbitration will be conducted in English under ICC rules
- You waive the right to participate in class action lawsuits
- Small claims court may be used for qualifying disputes
- We will cooperate with regulatory dispute resolution schemes where applicable
Governing Law
These Terms are governed by the laws of the Federal Republic of Nigeria, without regard to its conflict of law provisions. For users in other jurisdictions, local consumer protection laws may also apply.
Contact Information
If you have questions about these Terms, please contact us:
Email: legal@uncle.bank
Address: Uncle Bank Ltd, 1 Finance Avenue, Victoria Island, Lagos, Nigeria
Phone: +234 800 UNCLE BNK
By clicking “Agree” or using Uncle Bank services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.