Privacy Policy
Your privacy is our priority. Learn how we collect, protect, and use your personal information.
Last updated: March 22, 2024
Uncle Bank (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our banking services across Africa.
By using Uncle Bank's services, you agree to the collection and use of information in accordance with this policy. We comply with data protection regulations across all operating countries including Nigeria, Ghana, Kenya, South Africa, Egypt, and Ethiopia.
Information We Collect
- Personal identification information (name, email address, phone number, BVN/NIN)
- Financial information (account numbers, transaction history, wallet balances)
- Technical data (IP address, device information, browser type, operating system)
- Usage information (login times, features accessed, transaction patterns)
- Location data (country, region) for regulatory compliance and fraud prevention
How We Protect Your Data
- Bank-grade 256-bit SSL encryption for all data transmission
- Multi-factor authentication (MFA) for account access
- Biometric authentication support (fingerprint, Face ID) where available
- Regular security audits and penetration testing by third-party experts
- Real-time fraud monitoring and anomaly detection systems
- Data stored in secure, SOC 2 Type II certified facilities
How We Use Your Information
- To provide banking services including transfers, payments, and account management
- To verify your identity and comply with KYC/AML regulations across African countries
- To process transactions and send you transaction notifications
- To improve our services and develop new features based on user needs
- To communicate with you about your account, security alerts, and service updates
- To detect and prevent fraud, unauthorized access, and illegal activities
Data Storage and Retention
- Your data is stored on secure servers located within Africa
- We retain your information as long as your account is active or as required by law
- Transaction records are kept for a minimum of 7 years per regulatory requirements
- You can request account deletion, subject to legal retention obligations
- Backup data is encrypted and stored with the same security standards
Data Sharing and Third Parties
- We never sell your personal information to third parties
- Data is shared only with regulated financial partners to process transactions
- We work with vetted service providers who meet our security standards
- Regulatory bodies may access data as required by applicable laws
- Partners are contractually bound to protect your data and use it only for agreed purposes
Your Privacy Rights
- Access your personal data and request a copy of information we hold
- Correct inaccurate or incomplete personal information
- Request deletion of your data (right to be forgotten), where legally permitted
- Object to certain processing of your data or withdraw consent
- Request restriction of processing in specific circumstances
- Data portability - receive your data in a structured, machine-readable format
Cookies and Tracking
- Essential cookies required for the platform to function properly
- Analytics cookies to understand how users interact with our services
- Security cookies to prevent fraud and maintain secure sessions
- You can manage cookie preferences through your browser settings
- Third-party analytics tools are used with data anonymization
Updates to This Policy
- We may update this Privacy Policy to reflect changes in our practices or regulations
- Material changes will be notified via email and in-app notifications
- Continued use of our services after updates constitutes acceptance
- Last updated date is clearly displayed at the top of this policy
- Historical versions are available upon request
Contact Our Data Protection Officer
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Email: privacy@uncle.bank
Address: Uncle Bank Ltd, 1 Finance Avenue, Lagos, Nigeria